The Town of Wallace is committed to ensuring equal opportunity and does not discriminate on the basis of disability in access to, participation in, or employment in its programs, services, or activities. Information about the provisions of the Americans with Disabilities Act (ADA) and the rights it guarantees is available from the Town’s ADA Coordinator and Town Manager, Robert Taylor.

Training plays a vital role in maintaining ADA compliance. Department heads will identify and provide appropriate ADA-related training opportunities to staff members based on their roles and responsibilities, ensuring they are equipped to support and uphold the Town’s commitment to accessibility and inclusion.

The Town of Wallace is committed to ensuring that our website is accessible to all individuals, including those with disabilities. We understand the importance of providing equal access to online information and services, regardless of a person’s abilities.

Members of the public with disabilities should have access to and use of the information and services available on our website that is comparable to that provided to the general public, unless doing so would impose an undue burden on the Town.

Upon request, any information on this website can be provided in an alternative format. The Town’s ADA Coordinator is also available to coordinate reasonable accommodations to meet the needs of individuals with disabilities.

The Town of Wallace (Town) has adopted a public grievance procedure for prompt and equitable resolution of complaints alleging an action prohibited by federal regulations contained in Title II of the Americans with Disabilities Act of 1990 (ADA) or Section 504 of the Rehabilitation Act of 1973.

Issues that may be grieved include but are not limited to: denial of a requested accommodation, inadequacy of an accommodation, inaccessibility of a program or activity due to disability, or discrimination based on disability.

PURPOSE

The purpose of the public grievance procedure is to describe the steps used by the Town for processing complaints under Title II of the Americans with Disabilities Act, Section 504 of the Rehabilitation Act of 1973, and related statutes and authorities. These procedures are designed to establish operating guidelines that incorporate appropriate due process standards and ensure agency compliance with Section 504 of the Rehabilitation Act of 1973 and Titte II of the American with Disabilities Act.

FILING OF COMPLAINTS

1 . Applicability - These complaint procedures apply to members of the public who are beneficiaries of the Town's programs, activities, and services or applicants for employment with the Town.

2.        Eligibility - Any person or class of persons alleging an action prohibited by federal regulations contained in Title II of the Americans with Disabilities Act of 1990 (ADA) or Section 504 of the Rehabilitation Act of 1973 may file a written complaint with the Town Manager's Office. The law prohibits intimidation or retaliation of any sort. The complaint may be filed by the affected individual or a representative and must be in writing. 

3.        Time Limits and Filing Options - A complaint shall be filed within one hundred eighty (180) days after the complainant becomes aware of the alleged prohibited action or denial of accommodation. Complaints received later than one hundred eighty (180) days after the alleged prohibited action or denial of accommodation may be dismissed as untimely.

4.        Format for Complaints - A complaint shall be filed in writing and shall contain the complainant's name, address, phone number, and nature of the complaint, previous denials of requested accommodation, and alleged violation (if any) of the regulations. In the event the complainant is unable to prepare the complaint in writing, he/she may contact the Town's designated ADA Coordinator to arrange an alternate method. The complainant may choose to use the attached Town ADA Grievance Form.

5.        Investigation - An investigation, as may be appropriate, will follow the filing of a complaint, the investigation shall be conducted by the Town's designated ADA Coordinator and/or designated staff. The investigation shall include contact with the complainant, Town staff, and others as necessary.

6.        Grievance Notification:

A)        When a grievance is received, the Town will provide written acknowledgment to the Complainant, within ten (10) business days by mail.

B)        If the complaint is incomplete, the Complainant will be contacted in writing or by telephone to obtain the additional information. The complainant will be given fifteen (15) calendars days to respond to the request for additional information. Failure to do so may be considered cause for a grievance dismissal.

C)        The Complainant will be notified that the Town will attempt to resolve complaints within 60 days after the Town has received the completed grievance.

7.        Findings - A written report of findings as to the validity of the complaint and a proposed resolution, if any, shall be issued by the Town's designated ADA Coordinator. A copy of the written report shall be forwarded to the complainant not later than sixty (60) days after receipt of the complaint. The findings report shall include:

 

A.      description or the complaint

B.      finding of facts

C.      description of how the complaint will, or will not, be resolved

D.     when the complaint will be resolved, if not denied

E.      responsible staff name and contact information, if not denied

 

RECORDS MAINTENANCE

The Department's ADA Coordinator shall maintain records of all complaints for a period of five

(5) years.